Support

Need help with the Bombay Drum School app? Contact us:

Email: bombaydrumschool@gmail.com
Phone or WhatsApp: +91 90043 94628
In person: Shop No. 24, Gayatri Satsung, Thakur Village, Kandivali East, Mumbai 400101 (near Vishnu Shivam Mall)

We usually reply within 2 working days. Please include your name, the mobile number you sign in with, your phone model, and a screenshot if something looks wrong. Never send us your sign-in code.

Signing in

I don't have an account

The school creates accounts for enrolled students. Ask at the front desk or contact us, and give us the mobile number you want to use.

I didn't get a code

Check that you entered your Indian mobile number correctly and that your phone has signal. You can ask for a new code after 2 minutes, up to 5 times an hour. If it still doesn't arrive, contact us. Your number may not be registered yet, or may be registered differently.

The code doesn't work

Each code lasts 5 minutes and allows 5 tries. Use the newest code you got and request a new one if it has expired.

I changed my mobile number

Contact the school to update your number. You can't change it yourself in the App.

Bookings

How do I book?

Open Book, pick a studio and a day, tap an open slot and confirm before the hold timer runs out. Choose solo to keep the room for yourself, or shared to let another student join.

Why can't I book a slot?

The slot may be full, or held by someone else. It may be too far ahead, or you may have reached the studio's daily or weekly limit. You also can't book two studios for the same hour.

How do I cancel?

In My Bookings, tap an upcoming booking and choose Cancel session, or open the session in Calendar and choose Cancel booking. Each studio sets a cancellation cutoff. After it, the booking shows as locked and you'll need to contact the studio.

I'm not getting reminders

Allow notifications for the App in your phone's settings, and check your notification settings in the App's profile screen.